Terms of booking

These Booking Terms apply to following Ukkohalla accommodations: Ukkohalla Ski Chalets, Ukkohalla Sky Cabin Glass Suite and Ukkohalla Lake Residence apartments B2, B6 and B8.

Hotel Ukkohalla (seller) applies the following terms and conditions to the accommodation bookings. These terms and conditions become binding on both parties once the seller has delivered the booking confirmation to the client by e-mail or on the phone. In case of an online booking the client receives the confirmation directly from the booking system.

The person making a booking must be of legal age at the time of booking (18 years or older).

Booking and payment online
The client makes the booking online and pays the full amount immediately. The client is responsible for printing out both the receipt and terms of booking. The booking confirmation will be sent to the client’s e-mail address. If you haven’t received the booking confirmation, please contact the hotel directly.

The prices in the online store may vary depending on the available capacity and period of the reservation. Campaign specific terms of cancellation may apply – in that case, the terms are mentioned in the information section of the campaign. Prices may also differ from the price given on the telephone or at the hotel reception. Hotel Ukkohalla shall not be bound by an error in the listed price if the price is so clearly erroneous that it is reasonable to expect the customer to notice the error. An example of such a case is a situation where the difference between the listed price and the actual price is considerable or the erroneous price can be considered exceptionally low in comparison with the general price level.

The total value of the reservation is paid upon booking. Online bookings are paid upon booking with a credit card or in online banking.

Online Payments are made through the Netaxept website. The payment service provider is Nets Oy in cooperation with Finnish banks and credit companies. Nets Oy has the concession of payment institutions. Nets Oy, VAT number 0107810-9, Teollisuuskatu 21, 00510 Helsinki, Tel. (09) 69 641. Accepted card payments: Visa debit and credit, Visa Electron, MasterCard debit and credit.

When a booking is made by phone or email, the seller will send the customer an invoice via email the due date of which is in one week (7 days) from the booking moment. An invoicing fee of 5 € is added to the invoice.

The invoice must be settled as a SEPA payment (using the IBAN bank account number and BIC bank code) quoting the reference number mentioned in the invoice. Any objections to the invoice must be made within 7 days of the invoice date.

Last minute booking
If there is a week (7 days) or less to the beginning of the booking, the invoice is due immediately.

If the client fails to pay or misses the payment deadline, Hotel Ukkohalla may cancel the booking without further notification.

Cancellation or change of bookings
Changes to the bookings can be made under the following conditions:

Accommodation during Dec 1st – Apr 30th four weeks (28 days) prior to the arrival at the latest and
Accommodation during May 1st – Nov 30th seven (7) days prior to the arrival at the latest.

Changes to another time period or accommodation type can be done by paying a changing fee of 35 €/ change. If the new time period or accommodation type is more expensive than the original booking, will the client pay the price difference. If the change is made to a cheaper time period or accommodation type, the price difference will not be refunded.

Any changes made later than four weeks (28 days) before the start of the stay, or during May 1st and Nov 30th later than seven (7) days before the start of the stay, are considered as a cancellation of the previous booking and subsequent new booking.

All cancellations must be made in writing by email to [email protected]. The cancellation will be regarded as made at the time when the hotel receives the notification of the cancellation. A cancellation made outside the office hours (10 am–4 pm) will be considered as having been made on the next office day.

Cancellation fee
Cancellation of a booking can be made by paying a cancellation fee of 35 €/ booking four weeks before the start of the stay at the latest, or during May 1st and Nov 30th seven (7) days before the start of the stay at the latest. If the cancellation is done later than that or during the accommodation, no refund will be granted.

Notwithstanding the above, the client is always entitled for a 50 % refund in case of a death, accident, or serious illness of the client or a person living in the same household. The client must immediately send a claim for compensation with reliable proof (such as a doctor’s certificate) to cancel the booking. If the cancellation is done in less than 48 hours before the start of the stay, the payment will not be refunded.

Rights of Hotel Ukkohalla to cancel a booking
Hotel Ukkohalla may cancel a booking in the event of force majeure. In that case, the client is entitled to a full refund of the sum paid, minus 35 € interchange fees. If a booking has to be interrupted because of disruptive behavior on the part of the client or the client’s guest, no payments will be refunded.

Access to the apartment
Ski Chalet doors function with a key card or an application to be loaded to the mobile phone. The key cards will be given to the customer upon check-in. Instructions for using the mobile key and the application required to use it, will be sent to the provided phone number in advance via text message.

The doors to the Sky Cabin Glass Suites function with a key, which can be found in the key box next to the front door of the apartment. The key code will be given to the customer upon check-in.

Stay at the destination
The destination will be available for the client from 4pm on the day of arrival until 12am on the day of departure.

The rent includes the right to use the booked destination during the booked period. Standard energy consumption, furnishing, cooking utensils, tableware and cutlery, mattresses, blankets, and pillows, dish washing liquid and toilet paper are included in the price.

Linen, towels, final cleaning and use of the gym are also always included. In Chalet apartments there is a free wifi. Final cleaning does not include washing the dishes or taking the garbage out. Clients must also remove empty bottles and cans from the property and return any moved furniture to their original place.

Maximum number of guests per apartment:
Ski Chalet 45 – 5 people
Ski Chalet 63 – 6 people
Ski Chalet Suite – 4 people
Sky Cabin Glass Suite – 3 people

Any parties, festivities, or other events where the maximum number of guests at the destination is temporarily exceeded, must be agreed in advance with the hotel.

There is a silence in the accommodation and it’s public areas at night between 23:00 and 07:00, which must be observed by the guest.

Smoking and pets are not allowed at the destination. If a client has been smoking inside at the destination or brought pets with them without agreeing with the hotel in advance, an additional cleaning fee of 500€ will be charged.

The customer is responsible for any damage caused at the resort. Damage must be reported to the hotel immediately by phone or email. The customer is obliged to compensate the damage caused in full. If the customer violates the resort rules, the hotel reserves the right to cancel the customer’s booking immediately.

The hotel is entitled to charge a security deposit of 150 € from the client upon arrival to cover possible damages or the non-performance of obligations on the part of the client. Damage repairs and the cost of cleaning may be deducted from the security deposit.

If the client leaves at an unusual time (e.g. at night) or does not provide notification of departure, the hotel is entitled to return the security deposit at a later date. The client is liable for any damages caused to the destination. The hotel must be notified immediately through the telephone or by email of any damage caused. The client is liable to compensate to the hotel for any damage caused.

The client will hand over the destination and its keys at 12 am on the day of departure. If the client intends to leave at some other time, arrangements for the handover of keys and the return of the security deposit must be agreed well in advance with the hotel. or if the guest does not report their departure, the hotel reserves the right to refund the security deposit afterwards.

Force majeure
Hotel Ukkohalla is not liable for any damage or inconvenience caused to the client in the event of an unforeseen insurmountable obstacle (force majeure) or any other similar reason (including power failures, natural phenomena such as algae blooms, or animals such as mice or insects) that was not caused by the hotel and the effects of which Hotel Ukkohalla cannot reasonably be expected to have prevented. Neither is the hotel responsible for any damage or inconvenience caused by regular natural phenomena.

Objections and complaints
Any objections and complaints regarding the destination must be made immediately once the cause for them arises and addressed directly to the hotel during the booking. If the client does not immediately report observed deficiencies to the hotel during the rental period, the destination will be considered to have been in the agreed condition. Deficiencies reported after the end of the rental period cannot be jointly verified, and Hotel Ukkohalla is, therefore, not liable to compensate for them.

Applicable law and place of jurisdiction for disputes
The contracting parties will attempt to resolve any disputes arising from the agreement through mutual negotiations. Should they fail to reach an agreement, the disputes will be settled at the District Court of Oulu. The agreement is governed by Finnish law.

Hotel right to change prices
Once an agreement has been made, Hotel Ukkohalla has the right to raise, and correspondingly, an obligation to lower the agreed price in the event of any changes in the taxes or public charges affecting the price of the holiday service.

Use of personal information
The personal data of the service booker will be added to the Hotel Ukkohalla/ Tuottohotelli Oy marketing register, through which you will receive, for example, arrival instructions and other useful information regarding your booking. You will receive our marketing communications by email in the future. Your information will be processed in accordance with the privacy statement, and you can withdraw your consent at any time. The data will not be used for other purposes.

***Privacy policy – HotSoft Online – GDPR
The cloud-based service provided by Hoist Group (hereinafter referred to as “our service”) provides access to our online booking system through internet access. We gather and use as little data of our users as possible and only the data that is required for online booking. We process our customers’ personal data in accordance with the EU GDPR regulation and respect your privacy.

Hoist Group’s main office is located in Sweden. More information about the company: www.hoistgroup.com.

The following information is collected: Hoist Group collects the information you give during your booking. In addition, Hoist Group collects the following information of the device you use: 1) your IP address 2) browser type and version 3) operating system 4) time and date of the connection. Legal rights to collect information: Information about the customer is collected with the customer’s consent from the customer and the events related to the booking and purchase of services.

Sharing the information: Hoist Group will share the information you have given with the hotel as the booking system is included on the hotel’s website. Hoist Group will not sell or share your information with any third parties.

Storing the information: Hoist Group will store your information according to the applicable law of the country in which you are using the service. If you are using the service inside the EU and the hotel is located inside the EU, Hoist Group will not transfer your information outside the EU.

Your right to review your personal data: You have the right to review a copy of the information concerning you from the owner of HotSoft service and to request your information to be deleted or transferred. You may contact the Hoist Group Data Protection Officer by email: [email protected]. Hoist Group is monitored by the Swedish Data Protection Supervisor.

Contact information: www.datainspektionen.se/in-english/contact-us/

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