Terms of booking

Terms of booking

Hotel Ukkohalla applies the following terms and conditions to the leasing of holiday cottages and holiday apartments. These terms and conditions become binding on both parties once the client has paid the deposit mentioned in these contract terms or paid both the deposit and the final installment at the same time. The person making the booking must be of legal age at the time of booking (18 years or older).

Booking and payment online: The client makes their booking online and pays the full amount immediately. Online bookings are paid with a credit card. The client is responsible for printing out both the receipt and terms of booking. The booking confirmation will be sent to the client’s e-mail address. If you haven’t received the booking confirmation, please contact the hotel directly. The prices in the online store may vary depending on the available capacity and period of the reservation. Campaign specific terms of cancellation may apply – in that case, the terms are mentioned in the information section of the campaign. Prices may also differ from the price given on the telephone or at the hotel reception. Hotel Ukkohalla shall not be bound by an error in the listed price if the price is so clearly erroneous that it is reasonable to expect the customer to notice the error. An example of such a case is a situation where the difference between the listed price and the actual price is considerable or the erroneous price can be considered exceptionally low in comparison with the general price level.

Payments: Booked services are paid upon booking

Payments are made through the Netaxept website. The payment service provider is Nets Oy in cooperation with Finnish banks and credit companies. Nets Oy has the concession of payment institutions. Nets Oy, VAT number 0107810-9, Teollisuuskatu 21, 00510 Helsinki, Tel. (09) 69 641. Accepted card payments: Visa debit and credit, Visa Electron, MasterCard debit and credit.

Bookings can also be made through our telephone service. In this case, Hotel Ukkohalla will invoice the client via e-mail or by sending a payment link. If the booking is made through the telephone service, an interchange fee of 35€ will be added. Any objections to the invoice must be made within 7 days of the invoice date. The invoice must be settled as a SEPA payment (using the IBAN bank account number and BIC bank code) quoting the reference number mentioned in the invoice.

If the client fails to pay or misses the payment deadline, Hotel Ukkohalla may cancel the booking without further notification. The hotel has the right to change the booked room to an equivalent room depending on the state of current reservations.

Cancellation or change of booking

Any cancellations must be made in writing by email to [email protected]. The cancellation will be regarded as made at the time when the hotel receives the notification of the cancellation. A cancellation made outside of office hours (Mon–Fri 10 am–4 pm) will be considered as having been made on the next office day.

If a client cancels a booking, the booking fee will not be refunded. The client has the right for a 50% refund in the event of death, accident, or serious illness of the client or a person living in the same household. The client must immediately send a claim for compensation with reliable proof (such as a doctor’s certificate) to cancel the booking. If the cancellation is done in less than 48 hours before the start of the stay, the payment will not be refunded.

If the client makes changes to the booking (the destination, dates, extra services, or the number of persons), Hotel Ukkohalla has the right to charge 35€ to cover the cost of the changes. All changes must be made at least six (6) weeks before the start of the stay. Any changes made later than that will be treated as a cancellation of the previous booking and subsequent new booking.

The terms of cancellation or change of booking for groups are agreed separately during the booking.

Rights of Hotel Ukkohalla to cancel a booking

Hotel Ukkohalla may cancel a booking in the event of force majeure. In that case, the client is entitled to a full refund of the sum paid, minus 35€ interchange fees. If a booking has to be interrupted because of disruptive behavior on the part of the client or the client’s guest, no payments will be refunded.

If the client fails to pay or misses the payment deadline, Hotel Ukkohalla may cancel the booking without further notification.

Services available nearby (e.g. railway station, bus stop, restaurant, shop, ski lift, etc.) are mentioned in the description of the destination. Hotel Ukkohalla is not responsible for the information of general public services not associated with the destination, nor their availability during the stay.

Stay at the destination

The destination will be available for the client from 4 pm on the day of arrival until 12 am on the day of departure.

The hotel is entitled to charge a security deposit of 150€ from the client upon arrival to cover possible damages or the non-performance of obligations on the part of the client. Damage repairs and the cost of cleaning may be deducted from the security deposit.

The rent includes the right to use the booked destination during the booked period. Standard energy consumption, furnishings, cooking utensils, tableware and cutlery, mattresses, blankets, and pillows are included in the rent.

The number of people using the destination must not exceed the number of beds stated in the description of the destination or the number agreed when the booking was made. Any parties, festivities, or other events where the maximum number of guests at the destination is temporarily exceeded, must be agreed in advance with the hotel.

Smoking and pets are not allowed at the destination. If a client has been smoking inside at the destination or brought pets with them without agreeing with the hotel in advance, an additional cleaning fee of 300€ will be charged.

The holiday resort destinations enforce a so-called quiet period at nighttime, which clients must comply with.

The client will hand over the destination and its keys at 12 am. If the client intends to leave at some other time, arrangements for the handover of keys and the return of the security deposit must be agreed well in advance with the hotel.

If the client leaves at an unusual time (e.g. at night) or does not provide notification of departure, the hotel is entitled to return the security deposit at a later date. The client is liable for any damages caused to the destination. The hotel must be notified immediately through the telephone or by email of any damage caused. The client is liable to compensate to the hotel for any damage caused.

The final cleaning service included in the rental price of the destination does not include washing of dishes or taking the garbage to the waste disposal point. Clients must also remove empty bottles and cans from the property and return any furniture to their original place.

Force majeure

Hotel Ukkohalla is not liable for any damage or inconvenience caused to the client in the event of an unforeseen insurmountable obstacle (force majeure) or any other similar reason (including power failures, natural phenomena such as algae blooms, or animals such as mice or insects) that was not caused by the hotel and the effects of which Hotel Ukkohalla cannot reasonably be expected to have prevented.

Neither is the hotel responsible for any damage or inconvenience caused by regular natural phenomena.

Objections and complaints

Any objections and complaints regarding the destination must be made immediately once the cause for them arises and addressed directly to the hotel during the booking. If the client does not immediately report observed deficiencies to the hotel during the rental period, the destination will be considered to have been in the agreed condition. Deficiencies reported after the end of the rental period cannot be jointly verified, and Hotel Ukkohalla is, therefore, not liable to compensate for them.

Applicable law and place of jurisdiction for disputes

The contracting parties will attempt to resolve any disputes arising from the agreement through mutual negotiations. Should they fail to reach an agreement, the disputes will be settled at the District Court of Oulu. The agreement is governed by Finnish law.

Hotel right to change prices

Once an agreement has been made, Hotel Ukkohalla has the right to raise, and correspondingly, an obligation to lower the agreed price in the event of any changes in the taxes or public charges

affecting the price of the holiday service.

Hotel Ukkohalla
Ukkohallantie 20, 89400 Hyrynsalmi
Tel. +358 8 748 500
Email: [email protected]

***Privacy policy – HotSoft Online – GDPR

The cloud-based service provided by Hoist Group (hereinafter referred to as “our service”) provides access to our online booking system through internet access. We gather and use as little data of our users as possible and only the data that is required for online booking. We process our customers’ personal data in accordance with the EU GDPR regulation and respect your privacy.

Hoist Group’s main office is located in Sweden. More information about the company: www.hoistgroup.com.

The following information is collected: Hoist Group collects the information you give during your booking. In addition, Hoist Group collects the following information of the device you use: 1) your IP address 2) browser type and version 3) operating system 4) time and date of the connection.

Legal rights to collect information: Information about the customer is collected with the customer’s consent from the customer and the events related to the booking and purchase of services.

Sharing the information: Hoist Group will share the information you have given with the hotel as the booking system is included on the hotel’s website. Hoist Group will not sell or share your information with any third parties.

Storing the information: Hoist Group will store your information according to the applicable law of the country in which you are using the service. If you are using the service inside the EU and the hotel is located inside the EU, Hoist Group will not transfer your information outside the EU.

Your right to review your personal data: You have the right to review a copy of the information concerning you from the owner of HotSoft service and to request your information to be deleted or transferred. You may contact the Hoist Group Data Protection Officer by email: [email protected]. Hoist Group is monitored by the Swedish Data Protection Supervisor.

Contact information: www.datainspektionen.se/in-english/contact-us/

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